FAQs

Frequently Asked Questions

How long does order processing take?

Orders are generally processed within 2 DAYS

This does not include shipping time.

Actual delivery time may vary depending on destination, carrier conditions, customs, holidays, or other factors outside our reasonable control.

How can I track my order?

Where tracking is available, we will send tracking information to the email address used at checkout.

Can I cancel my order?

Please contact [SUPPORT EMAIL] as soon as possible.

We will try to assist, but we cannot guarantee cancellation after processing or fulfillment has started.

Can I change my shipping address?

Contact us as soon as possible.

Once an order has shipped, we may not be able to change the address.

What is your return period?

Eligible return requests must generally be submitted within [RETURN PERIOD] after delivery.

Please review our Return & Refund Policy for full eligibility requirements.

Can I return an opened beauty product?

For hygiene and safety reasons, opened or used cosmetics and personal care products may not be eligible for return unless they are damaged, defective, or incorrect.

What if my order arrives damaged?

Contact [SUPPORT EMAIL] and provide your order number and photos of the item and packaging.

How long do refunds take?

Approved refunds are sent to the original payment method.

Your payment provider may require approximately [REFUND PROCESSING TIME] to reflect the refund.

Will I pay customs or import charges?

For international orders:

[CUSTOMS POLICY]

How can I contact you?

Email:

support@bravuniq.com